Conditions Générales de Scoobi Charters
1. Definition
Company: refers to SAS SCOOBI CATAMARAN CHARTER, the service provider offering charter services.
Client: any individual or legal entity making a reservation with the Company.
Services: all charter services offered by the Company, including group excursions, private charters, tours with stopovers, and water activities.
Website: the site
www.scoobi-charters.com through which certain reservations can be made.
2. Réservations
Passengers must book their excursion in advance.
Reservations may be made online, by phone, or through the Company’s partners.
A reservation is only confirmed after full payment, or when applicable, a deposit followed by the remaining balance before boarding (see Article 4).
Due to the limited number of seats available on board, early booking is strongly recommended, especially during high season.
Minors are only accepted if accompanied by a responsible adult.
Pets are not allowed on board.
3. Prices
Prices are inclusive of all taxes (TTC).
Prices may be modified at any time depending on external factors (fuel costs, port taxes, VAT, and other charges).
Resident rates apply only upon presentation of an official proof of residence in Saint-Martin (utility bill, tax notice, etc.). Without proof, the standard public rate applies.
4. Payment
Payment is required at the time of booking and may be made by credit card, bank transfer, cash, or any other payment method accepted by the Company.
Transport tickets or booking confirmations are issued only after full payment has been received.
A valid email address is required in order to receive the digital transport ticket.
5. Cancellation
5.1 Cancellation by the Company
The Company may cancel an excursion without compensation in the following cases:
- force majeure or adverse weather conditions,
- technical failure,
- safety reasons,
- minimum number of passengers not reached.
In such cases, the Client may choose between rescheduling the excursion or receiving a full refund.
The captain reserves the right to modify the itinerary at any time to ensure the safety of passengers and the vessel.
5.2 – Cancellation by the Client
More than 7 days before the excursion: full refund.
Less than 7 days: no refund.
Less than 24 hours or no-show at boarding: the full amount remains due.
5.2 – Groups and Private Charters
A deposit is required at the time of booking.
If the client cancels, the deposit is non-refundable.
If the Company cancels (as per Article 5.1), a full refund will be issued.
6. Boarding
Passengers must arrive 15 minutes before departure.
Any delay results in the loss of the right to board, without refund.
Only passengers with a confirmed reservation are permitted to board.
The captain may refuse boarding to anyone under the influence of alcohol, drugs, or whose health condition is deemed incompatible with the excursion.
The vessels are not adapted for passengers with reduced mobility or severe disabilities.
7. Health and Special Conditions
Any specific health condition must be disclosed at the time of booking.
Pregnant women, individuals with heart, back, or respiratory conditions, or any fragile physical condition must inform the Company.
The captain may refuse boarding if the passenger’s condition is judged incompatible with the excursion.
Passengers are responsible for their own health condition and that of minors under their supervision.
8. Safety on Board
The captain is the sole authority on board and his instructions must be followed.
Passengers must remain seated while the vessel is underway unless expressly authorized.
Smoking, including electronic cigarettes, is strictly prohibited on board.
Minors remain under the full responsibility of their parents or guardians.
9. Swimming and Water Activities
Swimming and water activities (snorkeling, paddle boarding, etc.) are carried out under the sole responsibility of the passengers.
The crew does not supervise swimming activities.
Each passenger is responsible for their ability to swim and must supervise minors under their care.
The captain may cancel or shorten swimming sessions for safety reasons.
10. Stopovers
During stopovers, passengers and their personal belongings remain under their own responsibility.
Passengers must return to the boat at the time indicated by the captain. Any delay may result in the vessel departing without the passenger, with no refund.
11. Liability of the Company
The Company declines all responsibility in the event of loss, theft, or damage to personal belongings.
In case of damage resulting from failure to comply with safety instructions, the passenger is held responsible.
The Company’s total liability, in case of dispute, is limited to the amount paid for the excursion concerned.
12. Regulations and Insurance
The vessels comply with French and European regulations governing the transport of passengers.
The captain and crew hold all required licenses, certificates, and insurance.
Crew members undergo regular medical checks.
A specific insurance policy covers passengers on board in accordance with legal requirements.
13. Privacy and Personal Data
The Company respects the privacy of its clients.
All personal data collected during reservations are used solely for service processing and follow-up.
They are neither sold nor transferred to third parties, except where legally required.
14. Complaints
Any complaint must be sent by registered mail with acknowledgement of receipt within
15 days following the excursion to the following address:
SAS CATAMANA – SCOOBI CATAMARAN CHARTER,
19 Imp. Gut Side, 97150 Saint-Martin – Commercial Court of Basse-Terre.
15. Applicable Law
These Terms & Conditions are governed by the laws of Saint-Martin.
Any dispute shall fall under the exclusive jurisdiction of the
Court of Basse-Terre.
16. Catering
Catering services (restaurant meals, catering) are provided by a third-party partner company.
Therefore:
The Company declines all responsibility regarding the preparation, quality, composition, or potential allergic reactions linked to the consumption of food or beverages supplied.
Any complaint related to catering must be addressed directly to the service provider concerned.